Contact Us

 

A Guarantee


We're so confident you'll love our products and a 100% satisfaction guarantee. Don't like something you bought? Tell us about it, and we'll be happy to issue a full refund.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. After we have received it, you will receive a full refund, less S&H. 


Have any questions?


Email Us: support@harmonysale.com.

You can reach us by email 24 hours a day, 7 days a week.


 +1 (844) 707-9029 

You can reach us by telephone during our phone support hours: 

Monday - Friday 

Central Standard Time - 8:00AM to 5:00PM 

Saturdays 

Central Standard Time - 8:00AM to 4:00PM 


You can reach us by email 24 hours a day, 7 days a week. 


If you have question regarding the delivery of your order, please go to 'Track Your Order' page and submit your tracking number to get real-time updates on your package. Tracking number is sent to you in email within 2-3 days of placing the order. 


Also by going over the FAQ below might help you answer any other general questions you may have.If these resources haven't been helpful, please feel free to email us and we'll be more than happy to assist you.


 Happy shopping! 


 The Team at Harmony Sale™

FREQUENTLY ASKED QUESTIONS


How long does shipping and delivery take?

* Average Shipping Times: 


 1) USA: 5 - 14 Days (USPS Ground Shipping) 

 2) UK: 1 - 3 Weeks 

 3) Canada: 1 - 3 Weeks

 4) Australia: 1 - 3 Weeks 

 5) New Zealand: 2 - 4 Weeks 

 6) Switzerland: 2 - 4 Weeks 

 7) Rest Of The World (Worldwide): 3 - 5 Weeks 


NOTE: Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL).Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.


Tracking number will be available within 24 - 72 hrs after your order soon as the courier service updates it, if you didn't receive it anyhow, please reach out to us at support@harmonysale.com. We'll do all we can to ensure your products arrive at your doorstep in a timely manner!

Will my order get to me without any issues?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 


IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Where do your products come from?

Our operations, manufacturers and warehouses are located in St. Paul MN, California, U.S. and in East Asia. For U.S. customers, most items are shipped from our warehouse in Chino, CA 9170 via USPS Ground shipping with tracking for faster delivery time. Most of the orders are processed and shipped within 1 - 2 business days. We only source merchandise from socially responsible businesses with ethical manufacturing practices. Our branded products are manufactured in the United States, China, India, Pakistan, El Salvador, and Guatemala. Unless otherwise mentioned all apparel decoration is done in the United States on blanks from the above countries.

Do you offer returns on retail items?

Absolutely! But we will accept returns only if a mistake was made on our side, defective product, wrong size, etc. No refunds are available on sale items and free promotional products, but we do offer free replacement or exchange in case the item is lost, broken or damaged. All items must be returned within 90 days and must be unused and unworn. They also cannot be tampered with or damaged. 


If the worst has happened and you'd like to do a return, please send us an email first at support@harmonysale.com and we'll provide you with an address to ship the return.We will process the refund soon as we receive the return. 

How do I stay updated about my order tracking?

How do I stay updated about my order tracking?

My order arrived, but the items were faulty, wrong items or wrong size.

Please contact us at support@harmonysale.com with your order number and pictures of the faults. If we determine the items is faulty or wrong, we will ship out the correct items at our cost (or issue a refund) immediately.

I ordered something, but I want to cancel, change the color or size or change the delivery address.

After you make an order the order slip is printed down in packing and often shipped immediately. Please don't delay, contact us asap at support@harmonysale.com to make arrangements.

Is this site secure to use?

Harmony Sale™ adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.

Why are you so cheap?

We cut out all the middle men and deliver the products directly to consumers from our manufacturers/ vendors which allows us to offer extremely low prices. We also do not operate from a conventional physical store so our overhead costs is low compared to retail shops. This way we're able to pass on the savings to you.