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FAQ

A. About Us

- Who Are We?

Harmony Sale™ is a source for finding the hottest, trendiest and best deals online and putting it together. We started with our customers in mind. Our mission is to provide an unparalleled shopping experience by delivering exceptional customer service and great merchandise at affordable prices.

Harmony Sale™ is a brand you can trust. Our products are backed up by a 90-day money-back guarantee so you can shop risk-free and most importantly, stress-free.

We're based in St Paul, Minnesota and our main warehouse is located in Chino, CA 9170 U.S. where most of the orders are shipped from within 1 - 2 business days through Free USPS shipping & tracking. We guarantee products of the highest quality are carefully hand-picked to be sold and shipped worldwide through our online store.

 

B. Shipping Times

- How Long Does Shipping Take?

All Personalized Jewelry Gifts, Mugs and Apparel once shipped, delivery within:

  •  USA: 2-8 Business Days
  •  Canada: 3-12 Business Days
  •  Europe: 3-12 Business Days
  •  International: 5-14 Business Days
  •  All orders ship with Love from New Jersey, Detroit & Florida, USA.

All Other Products/Items once shipped, delivery within:

* Average Shipping Times:

• USA: 7 - 14 Days (USPS Ground Shipping)

 UK: 10 - 14 Days

• Canada: 10 - 14 Days

• Australia: 1 - 3 Weeks

• New Zealand: 1 - 3 Weeks

 Switzerland: 1 - 3 Weeks

 Rest Of The World (Worldwide): 2 - 4 Weeks

 

NOTE: We ship all packages with a Tracking Number. Tracking will be available within 24 - 72 hrs after your order as soon as the courier service updates it, if you didn't receive it anyhow, please reach out to us. We'll do all we can to ensure your products arrive at your doorstep in a timely manner! 

 


C. Returns

- Do you offer returns on retail items?

Absolutely! But we will accept returns only if a mistake was made on our side, defective product, wrong size, etc. No refunds are available on sale items and free promotional products, but we do offer free replacement or exchange in case the item is lost, broken or damaged.

All items must be returned within 90 days and must be unused and unworn. They also cannot be tampered with or damaged by a cat, dog, turtle, goat, dragon, or any other mystical creature or odor.

Trust us, we'll know.

If the worst has happened and you'd like to do a return, please send us an email first at support@harmonysale.com and we'll provide you with an address to ship the return.

We will process the refund soon as we receive the return.  

 

Other General Questions:

1. How do I order?

It's very simple, really! Select your item (s), choose quantity and click the "ADD TO CART" button. After reviewing your cart click the "CHECKOUT" button to go to the checkout page to enter your shipping and billing information. You can also pay by clicking the PayPal button at anytime on the cart page and checkout page.

Create a Free Account on our website to access your orders, track orders and save your addresses next time you shop with us here: https://harmonysale.com/account/register

2. Is this site secure to use?

https://harmonysale.com adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information. We use PayPal and Stripe, the 2 most popular payment gateways in the world to process payments. So not even our staff get to see your payment details. All of your personal information is secure.

3. How quickly do you respond to email queries?

We answer all email within one business days.

4. Where are you based?

Our operations, manufacturers and warehouses are located in New Jersey, Florida, California and in East Asia. For U.S. customers, items are shipped from our warehouse in New Jersey, Florida or Chino, California, USA via USPS Ground Shipping for faster delivery time.

5. Why are you so cheap?

We cut out all the middle men and deliver the products directly to consumers from our manufacturers/vendors which allows us to offer extremely low prices. We also do not operate from a conventional physical store so our overhead costs is low compared to retail shops. This way we're able to pass on the savings to you. 

6. What does it mean: order status "Unfulfilled"?

Your order is being processed and the order's tracking number is pending. We usually fulfill the orders and send our customers the tracking number when the order's tracking number is submitted to the Postal System, which takes 3-5 days after the order is already shipped.

7. What does it mean: order status "Fulfilled"?

That means your order is being shipped.

8. It's been over the estimated delivery times, where is my order?

Please check your order's tracking for more information. If the problem remains please email us: support@harmonysale.com 

9. How do I track my order?

We email you the order's tracking number 3-5 days after you place an order. You can track your order here: Track Your Order

10. My tracking code says “pending” or “no information available at the moment”.

Sometimes the first tracking results appear 5-10 business days after you receive the order's tracking number. If the problem remains for more than 10 business days, please contact us.

11. My tracking code says “expired”

Please contact us and we will quickly solve this issue.

12. How do I stay updated about my order tracking?

We use After Ship Tracking System to track our customers orders, so whenever the tracking information is updated, you should receive an email. 

13. I ordered something, but I want to cancel

You must contact us within 2 hours of placing the order to arrange an order change. You can do this by reaching us via live chat support or by emailing support@harmonysale.com with your order number as the subject.

14. I ordered something, but want to change the item color or size.

You must contact us within 2 hours of placing the order to arrange an order change. Why only two hours? Because after you make an order, the order slip is printed down in packing and often shipped immediately! You can do this by reaching us via live chat support or emailing support@harmonysale.com with your new color or size option.

15. I ordered something, but want to change the delivery address.

You must contact us within 2 hours of placing the order to arrange an order change. You can do this by reaching us via live chat support or emailing support@harmonysale.com with your new delivery address. 

16. My order arrived, but the items were faulty, wrong items or wrong size

Please contact us at support@harmonysale.com with your order number and pictures of the faults. If we determine the item is faulty, depending on the situation, we can ship out the correct items at our cost (or issue a refund).

17. My order arrived, but I want to return it.

Please contact us at support@harmonysale.com within 90 days of receiving the product and provide us with your order number. We can send you a replacement or you can send us your item back and we will issue a refund (minus postage costs).

 

 

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